Pairing people with wine

FAQ

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Giving Feedback

  • How can I give wanderwine feedback?
    All of your feedback is more than welcome! Please provide us feedback through our contact page. Thanks a lot!

Orders & Deliveries

  • Can I change an order or order details?
    As we deliver within 24 hours, once an order is placed, unless you contact us immediately, it is likely that your order is being processed and is final. Should you have made an error in your order, please contact us through our contact page and we will revert at the soonest.
  • I have not received my bottles, what should I do?
    We hope this does not happen, but if you have not received your bottles by the time stated in your confirmation email, please contact us through our contact page and we will revert at the soonest.
  • Can I include a personalised message in my gift delivery?
    We currently offer this as part of the bespoke gift service. When you send your request for a bespoke gift, we will contact you to organise the details of your request.
  • Can I reorder a wine that is no longer offered via private sale?
    All wines offered via private sale are subsequently listed within “The Cellar” and are available for order.
  • How are the wines delivered to me?
    We ship to all locations within Singapore. Shipping is free for all purchases over $75. For orders under $75, shipping is charged at $16. We provide next day delivery with orders placed before midnight being eligible for next day delivery. Orders placed after midnight will be delivered the following day. Upon placing your order, you will be given the option to select your timeslot for delivery.
  • I did not receive any confirmation emails
    If you have placed an order but not received a confirmation email, please contact us through our contact page and we will revert at the soonest.

Prices & Payments

  • When am I charged?
    You are charged immediately upon payment and will receive a confirmation email once the payment has been processed.
  • How can I make payment?
    We accept direct payments using Visa and MasterCard. Payments using American Express can be made via PayPal. Credit cards are always debited in Singapore Dollars. Please note that payment will be taken in full at the time of ordering. We are unable to process orders until cleared funds are received unless specifically agreed otherwise in writing.
  • How are prices displayed on the website?
    All prices on the website are quoted as Nett Singapore Dollars which means inclusive of GST.

Refunds & Returns

  • How do I make a return and what happens next?
    If you return criteria is valid (see return policy), please contact us through our contact page and we will revert at the soonest. If your return is valid: - Our customer service agent will verify that your return reason is valid - Our courier partner will arrange a pickup for your item - We will notify you and reimburse you with a refund via one of the following methods: Store Credit, Paypal refund or Credit/Debit Card reimbursement - Returning an item is free of charge
  • What is the returns & refunds policy?
    The requirements for all returns are as follows: - Your request is placed within seven (7) days from the date of receiving the item - In case of physically damaged item(s), you must notify us within 24 hours of receiving the delivery - Due to the nature of the products, we cannot accept return claims for change of mind or any claims once a wine bottle has been opened. - The goods must be returned in the original packaging along with all accessories such as leaflets, certificates of authenticity and free gifts received with it. Please also include your proof of purchase (order number, buying invoice). Valid reasons for returning items include: - Damaged: The product was physically damaged when you received it (Please notify us within 24 hours) - Incorrect/wrong item: The product is different from what you ordered

Wine Choices

  • Can I send someone a gift?
    If you would like to send a wine offered under private sales as a gift, simply list the intended gift recipient’s address as the delivery address. If you would like our sommeliers to source a wine not listed under private sales or The Cellar, please submit a request through our contact page and we will revert to you shortly.
  • How often do you offer new wines for private sale?
    We offer new wines three times a week, typically on Mondays, Tuesdays and Thursdays. Once you register an account, we will send you an update whenever a new wine is offered online.
  • I want a specific wine, can you find it for me?
    Yes, our team of sommeliers would be happy to help you source the wine you’re looking for. Please contact us through our contact page and we will revert at the soonest.

Your Account

  • I lost my password or username
    Please use the “Lost my login/password?” function when signing-in to reset your password. An email will be sent to the address email you registered with us.
  • How can I create an account and/or place an order?
    To place an order, you first have to create an account. You can create an account by clicking on the sign-in button at the top-right of the screen, or fill in your details when invited to do so when you want to add an item to your basket.


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