The requirements for all returns are as follows:
- Your request is placed within seven (7) days from the date of receiving the item
- In case of physically damaged item(s), you must notify us within 24 hours of receiving the delivery
- Due to the nature of the products, we cannot accept return claims for change of mind or any claims once a wine bottle has been opened.
- The goods must be returned in the original packaging along with all accessories such as leaflets, certificates of authenticity and free gifts received with it. Please also include your proof of purchase (order number, buying invoice).
Valid reasons for returning items include:
- Damaged: The product was physically damaged when you received it (Please notify us within 24 hours)
- Incorrect/wrong item: The product is different from what you ordered